Privacy Policy
Effective Date: February 6, 2026
At Tint Waco, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services, visit our website, or communicate with us.
1. Information We Collect
Personal Information
We collect the following personal information when you request a quote, book an appointment, or use our services:
- Contact Information: Name, phone number, email address, and physical address
- Vehicle Information: Year, make, model, VIN (Vehicle Identification Number), and license plate number
- Service Details: Information about the services you request, preferences, and appointment history
- Photos: Driver's license, VIN sticker, and license plate photos collected during vehicle check-in for identity verification and service documentation
- Payment Information: Payment card details processed securely through Square (we do not store complete payment card numbers locally)
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our site
- Referring website or source
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To process quotes, schedule appointments, perform window tinting services, and maintain service records
- Communication: To send appointment confirmations, reminders, service updates, and follow-up messages via phone, email, or SMS
- Payment Processing: To process payments securely through Square
- Customer Service: To respond to inquiries, provide support, and address concerns
- Quality Improvement: To request feedback, improve our services, and enhance customer experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. SMS/Text Messaging
If you provide your mobile phone number and consent to receive text messages, we may send you SMS communications including:
- Appointment reminders and confirmations
- Service completion notifications
- Review requests and customer satisfaction surveys
- Quote follow-ups and service updates
Message Frequency: Message frequency varies based on your service activity, typically 2-5 messages per service visit.
Costs: Message and data rates may apply. Please check with your mobile carrier for details.
Opt-Out: You can opt out of SMS communications at any time by replying STOP to any text message. After opting out, you will receive a one-time confirmation message. You may continue to receive transactional messages necessary to complete scheduled services.
Help: For assistance, reply HELP to any message or contact us at (678) 439-8468.
Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: We use trusted third-party service providers to support our business operations:
- Square: For secure payment processing
- Twilio: For SMS/text message delivery
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Maintain accurate service and warranty records
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
Typically, we retain customer records for at least 7 years for tax and business purposes. You may request deletion of your data subject to legal and contractual obligations.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that we correct inaccurate or incomplete information
- Deletion: You may request deletion of your personal information, subject to legal and business requirements
- Opt-Out: You may opt out of marketing communications, including SMS messages, at any time
- Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time
To exercise any of these rights, please contact us using the information provided below.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continually strive to protect your data.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.
10. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
